What are BPO and ITES

Employee Dilemmas in the Indian ITES — BPO Sector

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2010 | OriginalPaper | Chapter

Authors: Premilla D’Cruz, Ernesto Noronha

Publisher: Palgrave Macmillan UK

Offshoring and outsourcing are not recent by-products of the emergence of the new economy in services. The first wave of offshoring and outsourcing, encompassing the manufacturing sector, began in the mid-1980s, motivated by low costs, the availability of skilled labor, the promotion of a business-friendly environment and the existence of production and supply networks in places such as China, Republic of Korea, Malaysia and Taiwan (Bardhan and Kroll, 2003). At that time, it was predicted that developed nations, nurtured by giant multinational corporations (MNCs), would evolve into service-based economies (Dossani and Kenney, 2003), requiring buyers and sellers to be frequently available in the same geographic location (Henley , 2006). This implied that while manufacturing jobs would move to other areas of the globe, service jobs would remain in the West.

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About this chapter
Title
Employee Dilemmas in the Indian ITES — BPO Sector
DOI
https://doi.org/10.1057/9780230289888_3
Authors:
Premilla D’Cruz
Ernesto Noronha
Publisher
Palgrave Macmillan UK

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