What it takes to be a professional employee

Professionalism: Implementing demands on the job

In the job is professionalism asked. It makes sense that behavior different from that required in private life is required. However, it is not entirely clear what exactly defines professional action. The only thing that is clear is that the opposite is being said with a wrinkled nose. How can professionalism be acquired? Is that something that is taught in the training? What it means and how to act professionally ...

➠ Content: This is what awaits you

➠ Content: This is what awaits you

Professionalism Meaning: What does this mean?

How do you define professionalism? In the Duden dictionary, the search for a concise explanation is only possible to a limited extent - there the term is only translated as “being professional”.

Either professional as well as professionalism derive from the Latin term professional from what as much as Confession, trade or profession means - therefore nowadays also "the profession".

However, professionalism means more than just a job. Otherwise an apprenticeship or a degree would be sufficient and everyone would automatically be a professional after passing the final exam. Rather, professionalism is through in-depth knowledge and the successful application its marked.

Teachers, for example, are expected to have an educational professionalism that includes a combination from scientific (mostly academic) knowledge, as well as empirical knowledge and everyday knowledge. Professionalism is therefore not something that can be automatically proven with any kind of certificate.

Nevertheless, in the distinction of Laymen, amateurs or amateurs It is clear that someone who is considered a professional has certain qualifications that are based on specialist knowledge. Of course, this also increases the demands on this person.

Anyone who speaks of themselves as a professional has to stick to theirs Measure skills to let.

Professional action at work

Professionalism is behavior and it is shown, among other things, in successful behavior Coping with crisis situations. The consultant Stefan Wachtel has coached pilots in the past and in this context gives examples of good and less good behavior in such crisis situations.

Assuming an airplane is in the air and there is turbulence: How much truth (Wachtel speaks of authenticity) can the passengers take? Wachtel advocates the thesis that it often does less authenticity needs to prove professionalism.

To fully inform passengers about the current situation and possible dangers (no matter how unlikely) would be irresponsible. This example makes it clear that professionalism is less about factual knowledge than about one Norm of behavior goes.

Now, everyday working life is usually not about life or death. Still, too many emotions are frowned upon in most jobs. It is not for nothing Separation of professional and private life held up, as otherwise emotional entanglements raise suspicions of preference.

And boss's darling is frowned upon, as is nepotism. Professionalism often requires a professional to withdraw emotionally, factual and rational to stay. Professional behavior therefore often stands for a cool head and the ability to suppress one's own impulsiveness.

The knowledge that the passengers would panic if the situation were completely described leaves a professional pilot alone the most necessary information announce and prepare it in such a way that laypeople can deal with it. Ultimately, this serves everyone.

The same can also be observed in other cases, such as when a company temporarily gets into financial difficulties. Responsible use of information protects against major damage. Because if you do not go into the smallest detail in the matter, you may come to wrong conclusions.

With the apparently imminent resignation in mind, the motivation of the employees may decrease rapidly. That in turn reinforces the existing crisis and in the worst case it can lead to an outcome that could have been prevented if information had been handled more professionally.

Professionalism and authenticity are possible

Those who follow Wachtel's thoughts could come to the conclusion that professionalism and authenticity are mutually exclusive. The The opposite is true. And it is also much less about the fact that people should not behave authentically.

Rather, it is a matter of first turning on your head and then expressing yourself on certain issues. Against the background of the accumulated (experience) knowledge be reflected: Which action is useful next? How can I behave responsibly according to my job or position?

For example, if an angry customer calls, they want one Solving his problem. Professional behavior means that someone looks how they can be of service to the customer. Connecting with an employee who is more knowledgeable about the subject can be part of the solution - if it is clear that the customer can be helped.

Different if the Responsibilities unclear and the customer is simply passed on internally without anyone really taking care of the solution to the problem. Then the customer will certainly be in trouble, but hardly the impression that the employees are characterized by professionalism.

Because apparently no responsibility is taken. But that has nothing to do with too much authenticity, but rather with unwillingness and a lack of competence. Behind it can actually be structural problems like Insufficient room for maneuver and decision-making or a low level of employee satisfaction, which means that the necessary commitment is lacking in the crucial areas.

Anger tests behavior

Unprofessional, impulsive, emotional behavior is known from many situations in which it no longer fits humanly Values ​​apparently differ from each other. Separations, whether interpersonal or professional, are good evidence of this.

If, for example, a cooperation with a business partner is terminated, a company separates from its long-term employee. The question here is also: How does this separation come about? Let yourself determine objectivelythat ideas and content have changed, that goals have not been achieved?

Or is it about "wiping out" the other side? For example, who was passed over during the last promotion and then disappointed resigns, you may be tempted to work on the back burner for the last few days in the company, motto: Like you for me, so I for you.

Professionalism would be shown in seeking a conversation with the supervisor and finding out why the promotion failed. And even if the reasons incomprehensible or appear arbitrarily:

Anyone who acts professionally behaves in such a way that he is not guilty of anything and in turn fulfills the employment contract. That includes the proper job performance until the last day, without giving free rein to the personal feelings of revenge.

Tips for more professionalism: What you need

Since it is about a norm of behavior, it is above all certain valueswho distinguish professionalism. The above examples show that this includes the following skills:

  • Analytical ability

    In order to behave appropriately, you need to be able to think analytically. They recognize a problem and can classify and evaluate the situation accordingly. Only then are appropriate decisions made.

  • Impulse control

    In dangerous situations, many would certainly let their feelings run free. But if the boss is already shaking at the thought of certain problems, nervousness also spreads in the workforce. Those who have professionalism will exude the necessary portion of confidence or at least serenity.

  • responsibility

    For managers in particular, it is about taking responsibility not only for their own actions, but also for their employees. Professional behavior includes considering which decisions have which consequences that affect employees.

  • attitude

    Professionalism is closely related to work ethic. For example, if you are angry at your employer because you feel you have been treated unfairly, you can immediately turn it into a return coach or try to take the emotions out of the matter.

  • reliability

    The same goes for reliability. For example, if a company has a bad order book. Just because things get tight, you shouldn't throw in the towel. Loyalty and the will to fight are required here.

  • Conflict ability

    Professionalism includes conflict management. An ostrich policy may be more promising in the short term, but in the long run it is poison. Then it is better to address conflicts directly before they smolder for a long time and can only become something big.

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