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Coronavirus - What you now need to know about your HRS booking.
As a reliable partner, we are at your side now and have compiled the most important information on the current situation and its effects on your hotel bookings for you:
CANCEL FOR FREE
In the event that your trip becomes impossible due to official measures (e.g. travel restrictions or accommodation bans), you are usually entitled to cancel the booking regardless of the provider's cancellation policy to cancel free of charge. Please inform yourself about such restrictions before you travel.
CHANGE THE BOOKING INSTEAD OF CANCELING #DontCancelPostpone
Out Solidarity with the hotelsWe are happy to examine those who are particularly affected by this crisis in consultation with you and the hotel the possibility of Rebooking at a later date. As a thank you for the loyalty of the guest, we try to make the hotel one free upgrade to move. In this way, everyone involved emerges stronger from the crisis.
AVAILABILITY AROUND THE CLOCK
Many travelers need ours right now personal help around the clock. Our team guarantees you one 24 hour support under the Phone number+49 221 2077 600. It takes care of the most important matters related to yours Hotel booking. You can also register via e-mail contact our customer service: Please write directly to [email protected], and use the hashtag #Corona in the subjectso that we can address your concerns give preference to can.
LONGER WAITING TIMES
We are currently receiving a large number of customer inquiries, which we will process as quickly as possible.
We ask for your understanding that we treat cases with an arrival within the next 7 days with the highest priority. We would also like to ask you to submit inquiries regarding bookings that are not in the near future at a later point in time.
Thus, together we succeed in concentrating the capacity of our customer service team as best as possible on time-critical issues. Please also use the option described above to contact us by email to contact. We'll get in touch Weighing up the urgency back to you as soon as possible.
BUSINESS TRAVELS BASICALLY ONLY POSSIBLE
The current situation makes travel planning difficult for many of our customers. Nevertheless, we know that even in this situation there are necessary business trips.
In principle, business trips are still permitted under certain conditions. Due to the rapidly changing situation and constantly rolling reports, you should always inform yourself in detail about the current regulations in the destination state before your arrival. If your business trip cannot be avoided, you are still on the safe side with HRS.
Your health, safety and protection are our top priority. We are making traveling easier and safer these days with the help of the following initiatives:
- Safety & hygiene: With the Clean & Safe Protocol You can tell when booking whether a hotel fully complies with hygiene measures. Pay attention to the corresponding note in the hotel list. In addition, please rest assured that we will thank you HRS Travel Care Find a solution quickly and easily, even in the event of any quality defects or problems in the hotel!
- Full flexibility: In order to prevent all eventualities, it is best to book the directly HRS Flex tariff, with which you can cancel your trip free of charge up to 6 p.m. on the day of arrival - regardless of the current legal situation. You do not pay for the room in advance, but only when you arrive on site.
Thank you for your patience and understanding! We are still there for you around the clock and do everything we can to support you as quickly and as well as possible in this extraordinary situation.
Stay healthy, your HRS team
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