How can I get my cashback?

What are third party cookies

Third-party cookies are cookies from our shop partners and partner networks that help us to assign your purchases to your bonus account. These cookies are important so that your cashback can be recorded and should therefore be accepted.

How can I ensure that third-party cookies can be set

Since the General Data Protection Regulation came into force, more and more browser manufacturers are automatically blocking the setting of these cookies. This should give you as a customer the opportunity to configure your browser yourself.

To make this easier for you, you will find relevant instructions for setting the most common browsers here. If you use a different internet browser, please send us a message to [email protected]

Settings for Google Chrome

Just type in in the navigation bar of Google Chrome chrome: // settings / content / cookies a. The setting for "Block third-party cookies" should be or will be deactivated.

Settings for Google Chrome on your Mac or Windows PC

Settings for Firefox

Just enter in FireFox's navigation bar about: preferences # privacy a. The setting should be set to "User-defined" and the checkmarks as shown in the following images.

Settings for FireFox on your Mac or Windows PC

What is Andasa?

Andasa is the largest cashback program in Germany with over brand shops. At Andasa, you receive cash for every online purchase you make at partner shops, which you can have paid out to your own account when you reach the payout limit of 30 (or 50) euros. With the Andasa Card you can also secure 0.25% cashback with every purchase in brick-and-mortar stores such as filling up, grocery shopping or restaurants. So you can get part of the money back with almost every purchase.

What does cashback program mean?

A cashback program is a bonus program that pays you cash for your purchases. For every purchase made and confirmed by the partner shop, as a registered Andasa user you will receive at least 2% of the net value of the goods or a fixed bonus credited to your Andasa bonus account in the form of virtual money. The money is transferred to any account from a value of 30 (or 50) euros. The payout limit depends on the campaign through which you registered. You can also see your payout limit in "My Andasa" under "Payouts".

How do I get cashback at Andasa?

In order to receive cashback at Andasa, you have to register. For this you need an email address and a password of your choice. For the new registration you will be credited with a cashback starting voucher of 10 euros. You will receive the cash bonus for every purchase that you then make through Andasa in the partner companies. This is 2% of the net value of the goods or a fixed bonus. In order to receive cashback for every purchase, you must always be logged in to Andasa. With the Andasa Card you also receive 0.25% cashback for your purchases or bookings at over 20 million acceptance points worldwide.

What is the net value of the goods?

At Andasa, you receive at least 2% of the net value of the goods in your Andasa bonus account for every purchase you make in the partner shops. The net value of the goods is the sum of your purchases. If there is no calculable net value at a partner shop, you will be credited with a fixed bonus.

What are fixed bonuses?

If the net value of the goods is difficult or impossible to determine, you will receive a fixed bonus credited to your Andasa bonus account with your purchase. This is the case, for example, when opening an account or signing a new mobile phone contract. With these orders, Andasa pays you 50% of the fixed remuneration that we receive from our partner shop as a fixed bonus to your bonus account.

What is the Andasa Exchange Program and how does it work?

With Andasa you can participate comfortably and free of charge in the stock market boom: When shopping on the Internet with Andasa or when paying with the Andasa credit card. You can easily invest the cashback you have "earned" when shopping on the stock exchange by linking it to the security you have selected. You can choose between different stocks or Bitcoin. In your bonus account you can view the development at any time under My Purchases and, if necessary, arrange for the payment to be made to your bank account. The more you shop through Andasa, the more cashback you can invest.

What cashback bonuses can be invested in securities?

Only activated cashback bonuses that you have received for purchases through Andasa can be invested and invested. This of course also includes the cashback from your Andasa Card. The start bonus, bonus vouchers such as the loyalty bonus and all support credits are excluded.

Can I select several different securities or switch investments?

You “have” to commit to a certain security. Unfortunately, a mix is ​​not possible. The security you initially selected is fixed until further notice.

Is the cashback invested in securities tax-free?

Andasa GmbH bears the tax risks. Regardless of the choice of payout component, the created credit is treated like cashback in euros on the part of the user. There are no tax risks for the Andasa user.

Who are Andasa's partner companies?

Andasa's online partner shops include well-known brand shops such as Baur, Expedia or Zooplus as well as mail order companies from all industries that allow cashback payments. In the overview "All Shops" you can find all of our partner shops. You will find a quick search when you are logged in. You can find well-known and well-known suppliers for every product area on the Internet. In addition, all shops are assigned to over 30 categories. You can also receive cashback with the Andasa Card 0.25% cashback for your purchases in all branches, whether online or in brick-and-mortar stores that accept the MasterCard worldwide (29 million acceptance points worldwide).

Where does the money come from that Andasa pays out to buyers as cashback (cash bonus)?

Andasa bundles the commissions from the Internet purchases of its customers and can thus return part of the remuneration that others withhold to the online buyer. We finance ourselves from the rest of this commission. For this reason, we do not have to pass on personal data of our customers to third parties. Cashback shopping for everyone, easy and safe! This is our community idea.

What other bonuses do I get for?

You have the option to apply for an Andasa Card. With this you will receive 0.25% cashback credited to your bonus account in the Andasa partner shops as well as in stationary trade on all sales that you pay with the card. The card bonus is always booked into your Andasa bonus account on a monthly basis.

What advantages do I have as an Andasa user?

The biggest advantage as an Andasa user is of course the cash bonus for every purchase. In advance, you will receive an Andasa bonus voucher as a reward for your registration, which will be credited to your bonus account as a starting bonus. As a registered Andasa user, you will automatically receive information about the recording of your online orders, important cashback offers and the current balance of your bonus account every month by e-mail. As a registered user, you can also see the credits of your online purchases individually or refer friends . The emails you receive from Andasa contain important information about your cashback and your Andasa bonus account. In addition, the Andasa Card is a reliable means of payment at home and abroad, with which you get 0.25% cashback credited with every purchase.

How do I register with Andasa?

Under the menu item "Are you new here?" At the top right of the Andasa homepage you can register with your email address and a password of your choice. After your registration you will receive two emails. With the first email you have to authenticate your email address. The second gives you a brief overview of the Andasa cashback program. When you have registered you will receive an Andasa voucher on your Andasa bonus account, which is worth 10 or 20 euros.

What is an Andasa voucher?

You will receive the Andasa voucher for registering as a new Andasa user. The Andasa voucher is a starting bonus, which is usually 10 or 20 euros. This is paid out by Andasa with the first transfer. Thus, at the beginning of Andasa you are already 10 or 20 euros closer to the payout.

Where do I log into Andasa?

To log in to Andasa, you need your email address and your password. You can log in quickly under "Login My Andasa" on Andasa in the top right-hand corner.

When do I have to be logged in to Andasa?

In order for the cashback to be credited to your bonus account, you must be logged in to a partner shop at Andasa every time you make a purchase! To view your individual online purchases, trigger a friendship or save your account details, you also need to log in to the "My Andasa" area. You do not have to be logged in when paying in brick-and-mortar stores with the Andasa Card. With this credit card you will receive 0.25% cashback with every payment.

What do I do if I forget my password?

If when you log in you find that you no longer know your password, you can create a new one. Under the link "Forgot your password" you will be asked to enter the e-mail address you used to register with Andasa. A link will be sent to this e-mail address immediately, which you can use to access the Andasa Website can create a new password.

How can I change my email address?

To change your email address, go to "My Andasa" under "My Data" and enter your new email address in the Email field. To confirm this, you should enter your current password in the "Please confirm changed data with your current password" field. enter.

What happens with my data?

Andasa uses your data with absolute confidentiality and only for your user relationship or to manage and pay out your bonus amounts. Your data is therefore securely protected with Andasa. There are no data available to third parties.

How does the partner shop know that I am an Andasa user?

If you go to Andasa before making your purchase and enter the desired online retailer in the quick search in the search field or select a shop from the list of categories, we will redirect you to the online shop found by clicking on it. There you end your online shopping as usual. The partner company now knows that you are an Andasa participant and the cashback is automatically credited to your Andasa bonus account; provided you are logged in to Andasa!

Why is the page of my online shop empty?

This can be due to the ad blocker, ad blocker or script blocker that runs in the background during the online shopping process. For online purchases through Andasa, however, it is important that you deactivate all blockers in the Internet browser. The extension for the Internet Explorer (IE7Pro V, for example, has an integrated ad blocker that must be switched off by the user. Special settings in the antivirus software or the firewall can sometimes lead to missing data In order to deactivate this, please proceed as follows: In Firefox you can deactivate your add-ons under Extras. In Internet Explorer you can activate or deactivate your add-ons under Extras under Manage add-ons.

What do I have to pay attention to when shopping online in order to receive cashback via Andasa?

Please make sure to always access the respective partner shop immediately before each order via Andasa, so that the bonus is activated. You can easily check which shops you have visited via My Shop Calls. Each of your shop views via Andasa is saved retrospectively for 365 days. If you have decided on the Andasa bonus, it is important that you call up the partner shop via Andasa or the Andasa app before ordering and that you do not surf on other sites during the ordering process. Please only use vouchers that are published on the Andasa website, in the Andasa newsletter or under Andasa Deals. These can be combined with the Andasa Cashback Bonus. There are partner shops that have special bonus conditions. These are displayed to you when you are redirected from Andasa to the partner shop and on the respective shop detail page. Please make sure that no ad / script blockers are activated in your browser / antivirus software. They block your cashback from being recorded. You should check the setting of your browser after every browser update. If you surf in private browser mode, unfortunately no cashback can be recorded. If you use the Firefox or Google Chrome browser, please make sure that the “Do not track” setting is deactivated in the browser. If you make purchases using apps from our partner shops, these unfortunately cannot be reimbursed with cashback. So-called third-party cookies from the partner shops must be permitted so that the cashback can be recorded. Since most browsers automatically block these, please check your browser settings accordingly. You can find information on this in our help.

What is the Andasa Card?

The Andasa Card is a permanently toll-free credit card from Advanzia Bank. If you pay with the card, you will receive 0.25% cashback on the net sales of all your purchases (including in brick-and-mortar stores). It is currently possible to apply for the card if you are resident in Germany or Luxembourg.

How can I use the Andasa Card?

You can use the Andasa Card as a means of payment in partner shops and other online shops as well as in stationary retail, for example when filling up, in a restaurant or when traveling. There are over 20 million acceptance points worldwide.

When will my Andasa Card arrive?

After you have received a confirmation email and clicked the link provided in the email, the Andasa Card will be sent to you within two weeks. You must then have this activated by filling out the form that was sent and sending it back to Advanzia Bank. You will then receive your pin and can use the card.

What is my credit line?

Advanzia Bank will set the Andasa Card credit line for you. The more you use the card, the higher the credit limit becomes.

I lost my Andasa Card. What now?

If you have any questions or problems with your Andasa Card, you can use the Advanzia Bank's free service hotline: toll-free customer service 0800 - 8801120 (24 hours a day, 7 days a week).

What do the symbols in my shopping overview mean?

confirmed Under "confirmed" you will find all your credits that have already been approved by the Andasa partner shops.

Reserved "Reserved" includes all bonuses that have been reported to Andasa by partner companies but have not yet been finally confirmed by them. For many partner companies, the final approval only takes place when the goods or services received have been fully accepted and paid for. For example, travel, hotel or flight bookings are in most cases only confirmed after the actual travel date.

canceled If your cash bonus was "canceled" by the partner shop, the sales contract was not concluded for various reasons. This can be the case, for example, if you have decided to return an order.

paid out The "paid out" symbol shows you how much cashback you have already received in your account.

How long will it take to see the cashback on my bonus account?

The credit is usually shown in your bonus account within one day of the purchase. The exact period depends on when the Andasa partner company reports your order back to Andasa. In individual cases, the re-registration can take up to a week.

How long does it take for my cashback to be confirmed by the partner shop?

As a rule, the average processing time for the partner shop is 90 days. Banks, travel providers and contract providers (electricity, DSL, telephone, etc.) are an exception when confirming credits due to the internal check of the customer's creditworthiness and the period for travel cancellations.

Why is my order not listed in the "My Purchases" section?

In rare cases it happens that an order was not sent from the partner shop. If your purchase is not yet listed in your bonus account after 4 days, you can do so in the "My Andasa" area under "My purchases" under "Report missing purchase!" re-record. Please enter the details of your purchase as precisely as possible, the faster the partner shop can check them and credit you with the cashback retrospectively.Please note that we cannot give you a processing guarantee through the partner shop for purchases that are more than 4 weeks ago at the time of subsequent entry.

When am I entitled to cashback?

When your purchases are confirmed by the partner shops, you are entitled to your cashback. As a rule, the average processing time of the partner shops is 90 days.

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What do the different symbols on the iCat mean when you visit the shop directly?

The iCat with a green tick in the upper left corner of the screen shows you that you are in an Andasa partner shop. Your cash bonus is only activated when the iCat can be seen with a green tick.



The iCat with the login button shows you that you are not logged into Andasa. Just click on the orange login button and you can log in.



If a shop partner asks you to click on the iCat to confirm that you want cashback, the iCat will appear with a blue exclamation mark. Simply click on the iCat.



How do I recommend Andasa to others?

Under the menu item "Tell a friend" you should enter your first and last name in the fields provided. You also have to enter your friend's email address, etc., and a personal message to them.

When do I get my collected credit paid out?

The payout limit depends on the campaign you registered for or the option that you can select in your bonus account under "My Payouts". Only confirmed bonuses can be paid out. Reserved credits cannot be paid out until they have been confirmed. Your requested payout will be checked and processed within 5 to 8 working days.

Where can I see whether I can withdraw funds?

You can see your payout limit in your bonus account under "My Payouts". You will also receive the current status of your bonus account by email every month. As soon as you have reached your payout limit, you will also receive an email informing you that you can withdraw your balance.

Where can I enter my account details?

You only need to provide your account details when your credit is paid out. In the menu item "My data" in your bonus account you can give us your account details at any time in advance and save or change them in your data. Your data is transmitted using secure SSL encryption.

How can I withdraw my credit?

You can request your confirmed cashback for payment in your bonus account under "My Payouts". All confirmed credits will be transferred to your specified bank account. The payment of the start bonus, which was credited to your bonus account for registration for the Andasa bonus program, is possible once per user and bank account with the first cashback payment. Exception: you have decided to pay out € 1 or more and have waived the start bonus.

10. Do you have any questions, comments, criticism or need help?

Please feel free to contact us. We are happy to help you! Support: [email protected] or 0341 - 39299897 (Mon-Fri from 9 a.m. to 5 p.m.).

11. How can I end my registration with Andasa?

You can cancel your Andasa bonus account at www.andasa.com in the "My details" area at any time without giving a reason. Please note, however, that all credits collected up to this point will expire.

How does Andasa work and what should I pay attention to?

Andasa is Germany's largest cashback program with over brand shops. At Andasa, you receive cash for every online purchase you make at the partner shops, which you can have paid out to your own account when you reach 30 (or 50) euros. With the Andasa Card, you can also secure 0.25% cashback with every purchase in brick-and-mortar stores such as refueling, grocery shopping or restaurants. So you can get part of the money back with almost every purchase. To receive cashback at Andasa, you can register for free. For this you need an email address and a password of your choice. For the new registration you will be credited with a cashback starting voucher of 10 euros. You will receive the cash bonus for every purchase that you then make through Andasa in the partner companies. These are 2% of the net value of the goods or a fixed bonus. In order to receive cashback for every purchase, you must always be logged in to Andasa.

I've forgotten my password. What now?

If when you log in you find that you no longer know your password, you can create a new one. Under the "Forgot your password" link, you will be asked to enter the email address you used to register with Andasa. You will immediately be sent a link to this email address with which you can create a new password on the Andasa website.

How can I change my email address?

To change your email address, go to "My Andasa" under "My Data" and enter your new email address in the Email field. To confirm this, you should enter your current password in the "Please confirm changed data with your current password" field. enter.

Why was my start cashback canceled?

As you can see from our terms and conditions, the start cashback is only paid out once per bank account. So there is an account that has already used the same bank account for a payout. Unfortunately, it is not possible to rebook the start cashback.

Why was my purchase canceled?

Cancellations are made by the shops. The most common reasons for cancellations are partial returns or the exchange of the goods. Furthermore, vouchers or discounts that are not from Andasa may have been used. Another reason for a rejection of the bonus could be that you have used price comparison engines, have used other bonus programs or advertising banners and have thereby captured cookies from other providers. In addition, a cancellation may have occurred as a result of the specific bonus terms of an affiliate program. The applicable bonus conditions for the partner shops are displayed when you forward Andasa to the partner shop as well as on the respective shop detail page. .

What can I do if my purchase has not been recorded?

Please follow up your missing purchase using our form. Just go to "My Andasa". Under "My purchases" you will find the link "Report missing purchases". There is a form below that you can use to select the partner shop and simply fill in everything. Please make sure to only state the net value of the goods, i.e. excluding VAT, shipping costs, fees, minus vouchers, etc. When traveling, please state the gross amount minus vouchers. Please also make sure that the date and time are correct. If the time is not noted when you order or you no longer remember it, you can find a list of all shops that you have accessed via Andasa under "My shop views". There you will find the time as well as the date.

How long will it take for my cashback to be confirmed?

As a rule, most partner companies confirm the purchase after 4-10 weeks. Banks, travel providers and contract providers (electricity, DSL, telephone, etc.) are an exception when confirming credits due to the internal check of the customer's creditworthiness and the period for travel cancellations.

Why can't I find a shop in the follow-up form?

In the follow-up registration form, you will be offered a selection of shops for which a complaint is currently possible. A subsequent booking request can be made no earlier than the fourth day after the order and a maximum of 4 weeks after the order or. Booking day. Complaints are only possible for partner shops that you have accessed via www.andasa.com (see www.andasa.com, "My Andasa", "My Shops" = icon / symbol star) and for which you can collect online bonuses. Post-processing is not possible for shops in which you can only collect bonuses with the Andasa Card. You can recognize these shops by the map symbol in the shop list and when Andasa is redirected to the shop.

How can I use the Andasa Card?

You can use the Andasa Card as a means of payment in partner shops and other online shops as well as in stationary retail, for example when filling up, in a restaurant or when traveling. There are over 20 million acceptance points worldwide.

When will I get my Andasa Card?

After you have received a confirmation email and confirmed the link contained therein, the Andasa Card will be sent to you within an average of 8-12 days. You must then have this activated by filling out the form that was sent and sending it back to Advanzia Bank. The card is then activated and can be used; Advanzia Bank will inform you by email. The PIN will be sent to you separately by post.

I lost my Andasa Card. What now?

If you have any questions or problems with your Andasa Card, you can use the Advanzia Bank's free service hotline: toll-free customer service 0800 - 8801120 (24 hours a day, 7 days a week).