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CA Unified Infrastructure Management. Comprehensive monitoring for the hybrid cloud and local IT

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1 CA Unified Infrastructure Management Comprehensive monitoring for the hybrid cloud and local IT

2 2 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT CA Unified Infrastructure Management (CA UIM) is the only solution that provides uniform analyzes to proactively solve problems. The architecture of the solution consists of a single platform that comprehensively covers the infrastructure. In this way, you can optimally manage hybrid IT environments and meet the requirements of agile IT operations.

3 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT 3 Did you know ...? CA UIM helps Blackhawk Network process millions of gift card transactions in the United States. 1 With CA UIM, Embratel ensured the reliability of the IT infrastructure for the 2016 Olympic Games in Rio. 2 With CA UIM, Ball Corporation ensures the availability of the printing machines that print Coca-Cola cans. 3 TriZetto prevented 18 failures with CA UIM in order to offer seamless service to over 370 payer companies and healthcare providers. 4 Alvaka Networks uses CA UIM to manage its customers' infrastructures to provide the highest level of reliability. 5 The top 5 managed service providers according to MSPmentor use CA UIM. 6 CA UIM helps GSK protect the development, production, and distribution of millions of doses of vaccine. 7th

4 4 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT CA UIM is repeatedly classified as the No. 1 infrastructure management solution. Ranking according to IT Central Station, 2016

5 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT 5 Key functions / benefits Outside the company In the company Internet of Things (IoT) Cloud monitoring: CA UIM outperforms its competitors when it comes to monitoring dynamic and cloud-based environments and offers the most comprehensive coverage of currently available independent IT monitoring solutions on the market. Unified views and dashboards: As a single, unified platform for monitoring and control over your entire IT environment, CA UIM offers end-to-end transparency for applications, servers, networks, databases and the end user experience. Secure Data Mobile Application Portfolio SaaS / Cloud Solutions Partner Ecosystems External Developers Reduce costs, complexity and operational chaos: Thanks to CA UIM, you no longer have to manage multiple platforms. So you can stop managing your management tools and start focusing on strategic efforts to generate revenue and keep your business going. Improve the user experience: With predictive analytics in CA UIM, you can proactively identify problems before they affect the user experience. Use the solution to increase service levels, accelerate problem resolution and intelligently prioritize the work of IT support in order to reduce the average problem-solving time. ID / authentication reporting and analysis internal teams

6 6 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT Cloud monitoring More and more of our customers want to use cloud platforms such as Nutanix for the private cloud and AWS for the public cloud. The comprehensive monitoring capabilities of CA UIM are essential so that we can ensure the performance and reliability of the various private cloud platforms that can best support our customers' most important initiatives. Kevin Langford Director, Managed Services, Sirius Computer Solutions Press Release from CA Technologies, CA Technologies Delivers New Comprehensive Cloud Technology Monitoring Capabilities, Enabling Organizations to Better Optimize Performance of Modern, Dynamic Infrastructures, June 22, 2016

7 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT 7 Cloud Monitoring Sirius Computer Solutions can improve performance and use with CA UIM and its new cloud monitoring functions by up to 60%. Todd Adams Engineer, Sirius Computer Solutions TechValidate, CA UIM Customer Facts, June 13, 2016, TVID F1C-385-B21

8 8 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT Cloud monitoring CA UIM is a core part of our cloud strategy. Its new capabilities to support Amazon Web Services and OpenStack will be central to optimizing our customer workloads. We can become more efficient and at the same time continue to meet all the requirements of our internal and external customers. Zafir Yousaf O2 (Telefónica UK) press release from CA Technologies, CA Technologies Delivers New Comprehensive Cloud Technology Monitoring Capabilities, Enabling Organizations to Better Optimize Performance of Modern, Dynamic Infrastructures, June 22, 2016

9 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT 9 Cloud monitoring With CA UIM we can monitor Docker and cloud technologies much more efficiently. IT Architect Large Telecommunications Services Company TechValidate, CA UIM Customer Facts, June 13, 2016, TVID 0A6-CE4-DE6

10 10 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT Uniform views and dashboards GEK Holdings has rated the uniform view, dashboards and customization options of CA UIM as superior to its competitors. Luciano Dias Senior IT Architect, GEK HOLDING S.A. TechValidate, CA UIM Customer Facts, Sep 9, 2016, TVID C-C36

11 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT 11 Unified views and dashboards We needed a single, coherent monitoring solution, and that's exactly what CA UIM offers. We looked at SolarWinds, SevOne, Nagios, and Zenoss, but found that CA UIM offers a better unified view and much better scalability. IT architect for medium-sized financial services company TechValidate, customer experience with CA UIM, 16 Aug 2016, TVID 7EB-909-B72

12 12 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT Unified Views and Dashboards A large retail company rated the unified view of CA UIM as superior to its competitors. Operations Manager Large Retail Company TechValidate, CA UIM Customer Facts, Sept 15, 2016, TVID 957-C37-FE0

13 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT 13 Uniform Views and Dashboards A federal agency evaluated BMC and HP, but chose CA UIM because the uniform view was much better. IT administrator, federal agency TechValidate, CA UIM customer facts, Sept. 13, 2016, TVID F

14 14 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT Reducing costs, complexity and operational chaos Wipro Technologies has reduced its operational chaos with CA UIM by over 75%. Hemanth Alaparthi IT Architect, Wipro Technologies TechValidate, CA UIM Customer Facts, Sept. 30, 2016, TVID AB D1

15 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT 15 Reducing costs, complexity and operational chaos Aricent Technologies proactively combated performance problems and determined their root causes in company-wide cooperation. In addition, since the introduction of CA UIM, the company has eliminated the complexity, cost, and hassle of using and integrating multiple individual monitoring tools. Jasbir Singh IT Manager, Aricent Technologies Holdings Limited TechValidate, CA UIM Customer Facts, Aug 4, 2016, TVID 3FF-E07-75C

16 16 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT Reducing Cost, Complexity and Operational Chaos Since the introduction of CA UIM, Capgemini has been able to work company-wide to determine the root causes of performance problems and we spend less time to manage our management tools and more time to focus on the general progress of the company. Danilo Cedraz Melo IT Expert, Capgemini TechValidate, CA UIM Customer Facts, Sep 9, 2016, TVID 71C-4EE-ADC

17 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT 17 Reducing costs, complexity and operational chaos A large corporate bank reduced its operational chaos by% with CA UIM. Advisor to major corporate bank TechValidate, CA UIM Customer Facts, Sep 9, 2016, TVID F-420

18 18 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT Improving the user experience Thanks to new functions in CA UIM, we can improve the customer experience by providing a single binding data source and all data volumes from the cloud monitoring aggregate better management. Zafir Yousaf Cloud Operations and Transformation, O2 (Telefónica UK) TechValidate, customer experience with CA UIM, June 17, 2016, TVID 586-2EE-D6F

19 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT 19 Improving the user experience Capgemini switched from HP to CA UIM and reported an improvement in the end user experience of up to 75%. Danilo Cedraz Melo IT Expert, Capgemini TechValidate, CA UIM Customer Facts, Sept 14, 2016, TVID A8D-4EE-BB2

20 20 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT Improving the user experience With CA UIM, Wipro Technologies was able to proactively prevent at least 75% more problems than before. Hemanth Alaparthi IT Architect, Wipro Technologies TechValidate, CA UIM Customer Facts, Sept 30, 2016, TVID 8A0-12F-82B

21 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT 21 Improving the user experience Since the introduction of CA UIM, GEK HOLDING has reduced its mean time to resolution (MTTR) and resolved performance problems more quickly. This was possible because of the better company-wide collaboration and determination of the root causes of performance problems. Luciano Dias Senior IT Architect, GEK HOLDING S.A. TechValidate, CA UIM Customer Facts, Sep 9, 2016, TVID 8A0-12F-82B

22 22 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT Customer Opinions We needed a single, coherent monitoring solution, and that is exactly what CA UIM offers. We looked at SolarWinds, SevOne, Nagios, and Zenoss, but found that CA UIM offers a better unified view and much better scalability. IT Architect, Mid-sized Financial Services Company TechValidate, CA UIM Review, Sep 30, 2016, TVID 7EB-909-B72

23 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT 23 Customer Opinions We used IBM Tivoli solutions that did not meet our monitoring requirements for a number of reasons, such as the lack of scalability and technologies. Glenn Burns Senior System Engineer at Delta Air Lines IT Central Station, reviewed by CA UIM, Nov. 24, 2014

24 24 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT Customer Opinions We tried several open source tools like Nagios and Zenoss, but as our environment grew we found that these tools weren't as scalable as we would have liked to have it. Jason Downey Principal System Administrator in a technical company with employees at IT Central Station, review by CA UIM, Jan 29, 2015

25 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT 25 Customer Opinions CA UIM offers our IT operations staff a single incident management solution. We have found that the solution can be extremely extended via scripts, automatic operators and triggers. We replaced BMC and found CA UIM to be much more scalable and customizable. IT Architect Large Consumer Products Company TechValidate, CA UIM Customer Experience, Aug 16, 2016, TVID 601-D95-6C9

26 26 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT Results in practice TriZetto cuts problem solving time by 76% With CA Unified Infrastructure Management we were able to fix 18 failures before they could affect the user experience. Rene Lopez Vice President, Platforms and Architecture, TriZetto Customer Success Story from CA Technologies, TriZetto Reduces Resolution Times by 76% and Prevents 18 Outages with CA Technologies, June 2015

27 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT 27 Results in practice Better infrastructure transparency helps ATScloud to increase efficiency and reduce complexity With CA Unified Infrastructure Management we can monitor almost everything. Instead of having to review different dashboards in different tools, we now only have one dashboard to drill down from. Michael Brady Director of IT, ATScloud Customer Success Story from CA Technologies, ATScloud Unlocks Greater Growth and Competitive Advantage with CA Unified Infrastructure Management, Oct. 2015

28 28 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT Results in practice Unicred increases monthly service availability rate to over 98% All of our systems are monitored by CA Unified Infrastructure Management, especially business-critical systems such as online banking, mobile banking and the management system. Leandro Zampieri System Administrator, Unicred Customer Success Story from CA Technologies, Unicred Increases IT Availability to 98 Percent with CA Unified Infrastructure Management, May 2015

29 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT 29 Results in Practice CHR Solutions offers affordable, scalable monitoring services around the clock After just a few months, we were monitoring endpoints for 50 customers, and today it is about endpoints. Gary Knee Executive Vice President of Managed IT Services, CHR Solutions Customer Success Story from CA Technologies, CHR Solutions Boosts Growth and Competitive Advantage with CA Unified Infrastructure Management, 2016

30 30 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT Statements from analysts Reduction of 45% in the number of service desk incidents requiring triage Reduction of 88% in the manual work required for software release management Average 19 hours saved on configuring and deploying a measurement device Forrester Consulting Group, The Forrester Total Economic Impact of CA Unified Infrastructure Management, Dec 10, 2015

31 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT 31 Saving 4 FTEs in the management of monitoring tools after deploying CA UIM 262% customer ROI 4.4 million USD NPV 5 months payback period Forrester Consulting Group, The Forrester Total Economic Impact of CA Unified Infrastructure Management, Dec 10, 2015

32 32 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT Statements from analysts CA Technologies offers a more comprehensive monitoring solution for public and private clouds as well as for conventional physical and virtual servers, storage and networks. This enables customers to better understand end-to-end infrastructure dependencies and improve support for complex, hybrid cloud applications and DevOps projects. Customers can rest assured that CA UIM provides a consistent, visually appealing status view for many assets and services in the infrastructure. This translates into more proactive infrastructure operations and shorter troubleshooting times. Mary Johnston Turner Research Vice President, Enterprise System Management Software Mary Johnston Turner, CA Technologies Introduces Robust Multicloud Infrastructure Monitoring, IDC Link, June 29, 2016

33 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT 33 Thanks to these new enhancements, CA UIM offers industry-leading transparency for numerous different infrastructure components and cloud services that are used in today's hybrid IT infrastructures. Shamus McGillicuddy Senior Analyst, Network Management, Enterprise Management Associates, Inc. Press release from CA Technologies, CA Technologies Delivers New Comprehensive Cloud Technology Monitoring Capabilities, Enabling Organizations to Better Optimize Performance of Modern, Dynamic Infrastructures, June 22, 2016

34 34 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT Why CA UIM Efficiency Agility Proactive 60% 40% 45% Reduction of the time required for monitoring Reduction of the average problem resolution time Fewer service desk tickets

35 Ranking according to IT Central Station, 2016 CA UNIFIED INFRASTRUCTURE MANAGEMENT: COMPREHENSIVE MONITORING FOR THE HYBRID CLOUD AND LOCAL IT 35

36 For more information on CA Unified Infrastructure Management, visit ca.com/uim Contact CA Technologies at ca.com/de. CA Technologies (NASDAQ: CA) develops software that helps companies transition to the application economy. Software is the focus in all industries and in all companies. From planning to development to management and security, CA Technologies works with companies around the world to redesign the way we live, carry out transactions and communicate, whether mobile, in the private or public cloud or in distributed systems or Mainframe environments. For more information, visit ca.com. 1 Gary Garcia, Blackhawk Network, Case Study: Amping up customer experience with a business-centric approach and CA Unified Infrastructure Management, Dec. 21, 2015; 2 Presentation at CA World: Case Study: Embratel Delivers the Gold Medal for Infrastructure Monitoring at Rio 2016, Nov. 17, 2016; 3 Customer Success Story from CA Technologies, Ball Spurs Customer Experience and Staff Productivity with Proactive IT Monitoring; 4 Customer Success Story by CA Technologies, TriZetto Reduces Resolution Times by 76% and Prevents 18 Outages with CA Technologies, June 2015; 5 ROI case study by CA Technologies, Manufacturer Scales Operations and Boosts Service Levels with AlvakaNet, April 2014; 6 According to the MSPmentor rating; 7 Customer Success Story by CA Technologies, CA UIM and Sopra Steria Help GSK Vaccines to Anticipate the Occurrence of Problems in SAP, Oct. Copyright 2016 CA. All rights reserved. IBM and Tivoli are either registered trademarks or trademarks of International Business Machines Corporation in the United States and / or other countries. All other trademarks, brand names, service marks, and logos referenced herein are the property of their respective companies. This document is provided for informational purposes only, with no warranty of any kind. CS _1016