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Office & collaboration

Microsoft Teams FAQs and Problems

What happens after the apps are switched off?

You can also deactivate the apps later in the administration interface. If an app was used on a tab in a team, this tab is hidden.
If the app is reactivated at a later point in time, the tab will also be available again. Locked apps with connectors can no longer send messages. If a connector has been integrated into a chat, it can no longer post any further messages in the chat.

What happens when a bot is deactivated?

If a user had an existing conversation with a bot, then all of the content of that conversation remains intact. However, the user can no longer interact with the bot.

Can teams be brought together?

No, this is not yet possible. A merging of two teams is only possible with manual work, although this way can be painful: A chat process and the tasks in Planner can only be copied and pasted, for example.

What happens if the owner of a team is removed?

The team is still working. All data is retained and all existing users can continue to use the team. If the removed user was the sole owner of the team, the global administrator can regain control of the team. To do this, add yourself or someone else as a team owner in the Microsoft 365 admin center. The team recognizes this change. Connectors that the removed user added to the team no longer work. Scheduled meetings will continue to work because they are included in the group calendar.

Known issues from Microsoft Teams

It happens regularly that the Outlook add-in for teams to create new meetings does not exist. Even after reinstalling Teams, it won't appear. Microsoft has published detailed error handling for this. The problem is that the button in the ribbon is represented by a COM add-in in Outlook and this can only be installed with administration rights.
Microsoft recommends running Outlook as a normal user, then downloading and installing the Teams app (as an administrator) and logging in. Then you have to make sure that the add-in is not deactivated in Outlook.

For users, the problem is certainly caused by uncertainty when a User leaves the company. Microsoft Teams will then continue to display this user as an "Unknown User". In addition, the Conversation tab will even show: "Unknown user has been added". Unfortunately, Microsoft does not yet offer a solution to this problem.

There is also no problem solution in the event that a channel has been deleted and then a new one Channel should be created with an already used name. This is not possible as long as the channel is still "in the trash". The canal is only actually removed after 30 days.

When a guest creates a channel, no wiki is added to that channel. However, the wiki can no longer be created afterwards. In connection with the problem that the entire channel cannot be deleted and recreated under the same name, this problem cannot currently be circumvented either. Channels should therefore always be created by the owner or by members, not by guests.

You can find other known problems at https://docs.microsoft.com/de-de/microsoftteams/known-issues

outlook

How is Microsoft Teams positioned as opposed to Yammer? Yammer will not be abandoned, but will remain part of Microsoft 365. Microsoft has created a diagram of an inner and outer circle, which means that Yammer is primarily there for larger numbers of people and communication with external parties. Microsoft is also well aware that there is very large overlap over large areas. This is the only reason why the discussion "When do I use what" is started again and again.

And again and again there are new ideas and presentations from Microsoft, but they do not solve the basic problem: too much overlapping offers.

Conversation circle

Microsoft envisions the future conversation on the following three platforms:

  • "Inner Loop": Teams

  • "Outer Loop": Yammer

  • "Email": Outlook

At the center of these three areas is SharePoint for files, sites and content. The Microsoft 365 group forms the bracket around all of these services.

It is questionable whether this idea will be so well received by every user. Especially since, for example, teams now also have guest access, which can also be used to work with external people. But Yammer is also great for internal use. The boundaries are blurring strongly and are nowhere near as clear and unambiguous as Microsoft presents them. Skype for Business no longer plays a role there.

Future of Microsoft Teams

Microsoft would like to equip Microsoft Teams with AI functions in the future. Some of the features have already been announced. Here are some examples:

  • automatic translation when two people speak different languages;

  • automatic recording of conference calls;

  • Transcription (a person's background is automatically blurred during a video call).

Alternatives to Microsoft Teams

Microsoft didn't necessarily reinvent the wheel with Teams. There are already comparable products on the market. The development of Microsoft Teams was mainly driven by the main competitor Slack. But Facebook also provides a similar product with its Workplace. There are also less well-known alternatives such as Mattermost or HipChat.

Conclusion

Teams more or less depicts what we wanted from SharePoint a few years ago: an interface that we can customize and put together for a specific group. In teams, this is not represented by SharePoint apps and web parts, but by channels and tabs.

Teams is much more restricted than SharePoint: No individual adjustments, no complicated rights management. Teams only have owners, members and guests. This enables teams to become an app, the benefits of which can be accessed after a short introduction. Teams also offers an app that can be installed locally and placed in the system tray for the user. The entry point is actually provided with a significantly lower threshold than with SharePoint.

Teams is being pushed hard by Microsoft and will probably be the app that is being developed the most in the near future. In addition to Skype for Business, Teams is also displacing Outlook to a certain extent. Because in teams I can chat and communicate with people, hold video and audio meetings, view appointments, plan and process tasks. (bw)