What is the work of hotel management
Professional profile: hotel manager
Every day vacationers and business travelers check into hotels. They come to relax or to keep appointments in the city, to sleep in the hotel, to eat, to do wellness treatments or to take part in congresses and meetings in the hotel premises. Hotels often not only offer the possibility of overnight stays, but are service providers in many different areas.
Duties: What does a hotel manager do?
A hotel manager ensures that the entire hotel business runs smoothly and that the hotel is economically successful. This includes all sorts of different areas of responsibility: Strategy, personnel planning, quality management and accounting, for example.
Hotel managers always keep an eye on the long-term development of the hotel. Based on the review of business figures, targets and the expectations of guests, they make decisions about the offers of the hotel. You set prices for rooms, market other services (such as conference rooms, wellness offers, etc.) and plan staff assignments. Hotel managers are often out and about in the hotel to get an idea of whether everything is going smoothly, for example the check-in of guests or operations in the associated restaurant. Rather, they work in the office to negotiate contracts with suppliers, evaluate guest satisfaction, design marketing strategies with the marketing department or create monthly reports on economic success.
Because all of these tasks are very different and require a wide range of skills, hotel managers work together with other managers in the individual hotel departments. Reception managers, marketing managers or food and beverage managers are your contacts. Depending on the size of the hotel, a hotel not only has a single hotel manager, but several who specialize in subtasks. As a hotel manager, you may only be concerned with the strategy, only with quality management or only with personnel planning.
Requirements: How do you become a hotel manager?
As a hotel manager you have to do with very different people: Good-humored holidaymakers, grumpy business people and colleagues from the various specialist departments require a communicative nature and the ability to adapt to other people and their needs. Irregular working hours and stressful phases require flexibility and resilience. At the same time, business administration plays a major role: the desire for math, analysis and brooding over key figures are part of the job.
So you need good business knowledge about finance, controlling, personnel planning, marketing and sales. All of this is part of the many tourism degree programs that exist. A hotel management degree, a tourism, hotel and event management degree or a business administration degree with a hotel focus is the best basis for preparing yourself specifically for the requirements of hotels. However, becoming a hotel manager immediately after graduation is unrealistic - but advancing to management positions can be achieved with commitment and motivation. With increasing professional experience and knowledge of all hotel areas, the promotion to hotel manager is possible.
- Suitable universities
57 universities where you lay the foundations for a career as a hotel manager
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